MANAGED IT

Managed IT Support that Grows With You

For teams of 20-150, Koltiv’s Managed IT Services reduces reactive chaos, offering 24/7 coverage, guidance, and hands-on support at the level your business needs.

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Stop Patching Problems. Start Preventing Downtime.

When IT issues go unresolved, profitability drops. Overwhelmed internal IT directors face delayed security patching, mounting help desk backlogs, and zero time for strategic planning. One unpatched vulnerability or server outage disrupts production, frustrates employees, and threatens customer trust.

Most traditional IT firms respond with a distant ticket queue and a 4-hour SLA promise. Koltiv doesn't measure success in SLAs, because our sole goal is to serve our clients well and resolve their issues quickly and for good. We strive for full resolution and to make our clients' lives better.

We believe you deserve a partner who digs deeper, listens to how your business actually runs, and solves problems for good.

 
1.36

Tickets Escalated/Week

Average number of tickets that move beyond our Tier 1 Engineers per week

1.87

Hours to Resolution

Our average ticket is resolved in less than 2 hours from submission

100%

U.S. Based Team

The entire Koltiv team is based in the United States and ready to serve you

Your IT, Managed the Right Way

We manage IT from today to your goals. That could mean basic support or a full IT partnership.

A partnership with Koltiv extends your team, giving you IT support that’s tailored to your organization’s size (20+ users) and complexity.
scales

Complete Coverage

Infrastructure, servers, endpoints, cloud apps
storage

Tailored Service Tiers

SHIELD, ARMOR, and FORTRESS packages
built

Advanced Security & Compliance

Proactive patching, backups, and threat detection
support

Strategic Advisory

vCIO/vCISO meetings to drive IT investment

Managed IT Service Packages

Extend your team with experienced support. Stop patching problems and start preventing.
Shield Jungle

SHIELD

$100/user/month*

What's Included

Infrastructure & Device Management

Network Monitoring

24x7x365 Monitoring

Executive Summary Report

Windows PC Patching - excludes OS Upgrades

Windows Server Patching - excludes OS Upgrades

Access Points Management

Network Updates - Meraki

Help Desk - NOC - 7:30 AM to 5:30 PM Central

Spam Filtering/Email Encryption

Endpoint Detection - Additional Layer

Data Transfer with New PC Purchase

HRIS Services - Onboarding and Offboarding of Employees

Microsoft 365 Backup

MFA for Microsoft Apps

Armor Emerald

ARMOR

$150/user/month*

What's Included

Infrastructure & Device Management

Network Monitoring

24x7x365 Monitoring

Executive Summary Report

Windows PC Patching - excludes OS Upgrades

Windows Server Patching - excludes OS Upgrades

Access Points Management

Network Updates - Meraki

Help Desk - NOC - 24x7x365

Spam Filtering/Email Encryption

Endpoint Detection - Additional Layer

Data Transfer with New PC Purchase

HRIS Services - Onboarding and Offboarding of Employees

Microsoft 365 Backup

MFA for Microsoft Apps

Web Content Filtering - Meraki Only

Cloud/SaaS Application Management

vCIO Monthly Meeting

MDR - Managed Detection and Response

Dark Web Monitoring

Security Awareness Training

Data Loss Prevention for M365

Vendor Management - if there is a support agreement and/or software agreement is supported
Fortress Amethyst

FORTRESS

$250/user/month*

What's Included

Infrastructure & Device Management

Network Monitoring

24x7x365 Monitoring

Executive Summary Report

Windows PC Patching - excludes OS Upgrades

Windows Server Patching - excludes OS Upgrades

Access Points Management

Network Updates - Meraki

Help Desk - NOC - 24x7x365

Spam Filtering/Email Encryption

Endpoint Detection - Additional Layer

Data Transfer with New PC Purchase

HRIS Services - Onboarding and Offboarding of Employees

Microsoft 365 Backup

MFA for All Apps

 Web Content Filtering - Advanced

Cloud/SaaS Application Management

vCIO Monthly Meeting

MDR - Managed Detection and Response

Dark Web Monitoring

Security Awareness Training

Data Loss Prevention for M365

Vendor Management - if there is a support agreement and/or software agreement is supported

Managed SIEM/SOC

vCISO Monthly Meeting

Intrusion Detection (IDS)

* Final pricing may vary based on environment and selected add-ons, including volume discounts for larger teams.

Our Simple, Three-Step Process

From initial evaluation to long-term IT success, our process is designed with your business in mind.

1

Assess

We evaluate your current setup—hardware, storage, networking, disaster recovery, and more—to find gaps, inefficiencies, and risks.

2

Take Tech Stress Off Your Plate

We’ll assess where your IT is overburdened and help you right-size support, freeing up your team and minimizing downtime.

3

Implement/Guidance

We follow through, whether that means hands-on implementation and support, or equipping your team with a clear roadmap forward.
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Turn IT into a Strategic Asset

Build a Future-Proof IT Foundation

With Koltiv’s Managed IT Services, you get an IT ecosystem that grows with your business. We address everything from day-to-day help desk needs to enterprise-grade security and strategic planning. With our scalable service tiers, your technology remains robust and agile, reducing downtime, preventing breaches, and enabling your team to focus on business success.

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