Privacy Policy

Effective Date: June 26,2025
Last Updated: June 26, 2025

1. Introduction

Koltiv (formerly Associated Computer Systems, Ltd.) ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://koltiv.com, use our services, or interact with us.

Contact Information:

  • Address: 11122 Aurora Ave., Des Moines, IA 50322
  • Phone: 855.723.3628

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Company name and job title
  • Information submitted through contact forms, service requests, or consultations
  • Account information for our client portal
  • Communication preferences
  • Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and location data
  • Browser type and version
  • Operating system information
  • Pages visited and time spent on our website
  • Referring website information
  • Device information and unique identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Enhance website functionality and user experience
  • Analyze website traffic and usage patterns
  • Remember your preferences
  • Deliver targeted content and advertisements

You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

  • Provide managed IT services, custom IT solutions, and automation services
  • Respond to service requests and technical support inquiries
  • Manage client accounts and billing
  • Communicate about our services and updates

3.2 Business Operations

  • Process and fulfill service requests
  • Conduct business analysis and improve our services
  • Maintain and improve our website functionality
  • Ensure network security and prevent fraud

3.3 Communication

  • Send service-related notifications and updates
  • Respond to inquiries and provide customer support
  • Send marketing communications (with your consent)
  • Conduct surveys and gather feedback

3.4 Legal and Compliance

  • Comply with applicable laws and regulations
  • Protect our legal rights and interests
  • Investigate and prevent security incidents

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors who assist us in:

  • Website hosting and maintenance
  • Payment processing
  • Technical support services
  • Marketing and analytics services
  • Other business operations

4.2 Business Partners

We may share information with our technology partners and vendors mentioned on our website to provide comprehensive IT solutions.

4.3 Legal Requirements

We may disclose information when required by law, regulation, legal process, or government request, or to:

  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our clients or others
  • Investigate fraud or security issues
  • Enforce our terms of service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure data transmission protocols
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Fulfill the purposes outlined in this Privacy Policy

When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

  • Request access to the personal information we hold about you
  • Request a copy of your information in a portable format

7.2 Correction and Updates

  • Request correction of inaccurate or incomplete information
  • Update your contact preferences

7.3 Deletion

  • Request deletion of your personal information (subject to legal and business requirements)

7.4 Restriction and Objection

  • Request restriction of processing in certain circumstances
  • Object to processing based on legitimate interests

7.5 Marketing Communications

  • Opt out of marketing communications at any time
  • Unsubscribe using the link provided in our emails

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these third parties. We encourage you to review the privacy policies of any third-party services you access through our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using our services, you consent to such transfer.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Providing email notification for significant changes (where appropriate)

Your continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Koltiv
11122 Aurora Ave.
Des Moines, IA 50322
Phone: 855.723.3628

For privacy-related inquiries, please include "Privacy Policy" in the subject line.

This Privacy Policy is designed to be compliant with general privacy principles. However, specific legal requirements may vary based on your location and business practices. Please consult with a qualified attorney to ensure compliance with applicable laws and regulations.