A Low Price Isn't the Same as the Right Partner
Choosing an IT partner isn’t about finding the cheapest support. It’s about preventing downtime, protecting your data, and scaling without stress.
Use the calculator to see what proactive IT really costs, and what you should expect for your investment.
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Do you include executive strategy cadences that drive outcomes, not status updates?
Why it matters:
Tickets alone do not create momentum. A steady executive rhythm ties technology to goals, budgets, and risk so priorities stay clear and work moves forward.
What to verify:
A standing vCIO and vCISO agenda, sample meeting notes, a current roadmap, budget alignment, a simple risk register, KPIs, and documented follow-ups. Quarterly business reviews should already be on the calendar.
How Koltiv answers:
We lead a consistent executive cadence with concise decks, live reports, and clear next steps so your IT plan advances every month. Quarterly Business Reviews are built into the Koltiv Proven Process to keep priorities, vendors, and timelines aligned. -
Do you guarantee an accurate scope, in writing?
Why it matters:
Unclear scope becomes change orders and delays. Clear scope builds trust and keeps outcomes on track.
What to verify:
Contract language that guarantees scope accuracy, examples of in-scope versus out-of-scope, a simple change approval flow, and the written remedy if effort is underestimated.
How Koltiv answers:
We commit to an accurate, transparent services scope aligned to your goals. If we miss, the difference is on us. No gray areas. No surprises. -
Will our price stay flat during the term, and do you have an automatic annual increase?
Why it matters:
Built-in escalators and CPI riders break planning and erode trust. Predictable pricing protects your budget and roadmap.
What to verify:
Term-fixed rates with no automatic annual increase and no CPI index at renewal. Clear rules for seat changes. Transparency on any add-on fees.
How Koltiv answers:
No automatic annual increase during the term. No standard uplift at renewal. Any change is mutual and tied to the scope or user count. -
Is after-hours and holiday support included, or billed extra?
Why it matters:
Incidents do not wait for business hours. After-hours surcharges add cost and slow decisions.
What to verify:
True 24x7 intake, who answers, callback targets, a clear escalation path, and whether nights, weekends, and holidays are included or billed as premium time.
How Koltiv answers:
U.S.-based 24x7 coverage with on-call escalation. Nights, weekends, and holidays are included in your package at no additional cost. -
Can you prove the work was done every month?
Why it matters:
Patching, backups, monitoring, and security tasks should be proven, not assumed. Evidence builds confidence and reduces surprises.
What to verify:
A standardized monthly report pack with patch compliance, backup success, endpoint health, ticket trends, and security alerts. Reports should be reviewed live, not just emailed.
How Koltiv answers:
We deliver a consistent executive monthly report pack and review it in cadence so you can see the numbers, the trends, and the plan for what happens next. -
Will our sales rep stay engaged for the entire relationship?
Why it matters:
Handoffs are where expectations drift. Keeping commercial ownership in the room protects outcomes and pace.
What to verify:
Named post-sale roles, a QBR schedule, ownership for renewals and commercials, and how sales partners with service leadership after signatures.
How Koltiv answers:
Your sales rep stays engaged for the life of the relationship and participates in Quarterly Business Reviews as part of the Koltiv Proven Process, working alongside service leadership to keep decisions and deliverables on track. -
What exactly is included, and what triggers billable work as we grow?
Why it matters:
All-inclusive often excludes what you actually need. Growth should not expose fine print.
What to verify:
A plain-English inclusions list, examples of out-of-scope items, a project rate card, any procurement fees, a simple approval workflow, and clear pricing rules for user count changes.
How Koltiv answers:
Transparent inclusions, defined project work with published rates, straightforward approvals, and predictable pricing as you add users. When needs extend beyond Managed IT, the same Koltiv team that already knows your goals can step in without a new learning curve.
Managed IT Service Packages
Extend your team with experienced support. Stop patching problems and start preventing.
SHIELD
What's Included
Infrastructure & Device Management
Network Monitoring
24x7x365 Monitoring
Executive Summary Report
Windows PC Patching - excludes OS Upgrades
Windows Server Patching - excludes OS Upgrades
Access Points Management
Network Updates - Meraki
Help Desk - NOC - 7:30 AM to 5:30 PM Central
Spam Filtering/Email Encryption
Endpoint Detection - Additional Layer
Data Transfer with New PC Purchase
HRIS Services - Onboarding and Offboarding of Employees
Microsoft 365 Backup
MFA for Microsoft Apps
ARMOR
What's Included
Infrastructure & Device Management
Network Monitoring
24x7x365 Monitoring
Executive Summary Report
Windows PC Patching - excludes OS Upgrades
Windows Server Patching - excludes OS Upgrades
Access Points Management
Network Updates - Meraki
Help Desk - NOC - 24x7x365
Spam Filtering/Email Encryption
Endpoint Detection - Additional Layer
Data Transfer with New PC Purchase
HRIS Services - Onboarding and Offboarding of Employees
Microsoft 365 Backup
MFA for Microsoft Apps
Web Content Filtering - Meraki Only
Cloud/SaaS Application Management
vCIO Monthly Meeting
MDR - Managed Detection and Response - three-month retention
Dark Web Monitoring
Security Awareness Training
Data Loss Prevention for M365
Vendor Management - if there is a support agreement and/or software agreement is supported
FORTRESS
What's Included
Infrastructure & Device Management
Network Monitoring
24x7x365 Monitoring
Executive Summary Report
Windows PC Patching - excludes OS Upgrades
Windows Server Patching - excludes OS Upgrades
Access Points Management
Network Updates - Meraki
Help Desk - NOC - 24x7x365
Spam Filtering/Email Encryption
Endpoint Detection - Additional Layer
Data Transfer with New PC Purchase
HRIS Services - Onboarding and Offboarding of Employees
Microsoft 365 Backup
MFA for All Apps
Web Content Filtering - Advanced
Cloud/SaaS Application Management
vCIO Monthly Meeting
MDR - Managed Detection and Response - twelve-month retention
Dark Web Monitoring
Security Awareness Training
Data Loss Prevention for M365
Vendor Management - if there is a support agreement and/or software agreement is supported
Managed SIEM/SOC
vCISO Monthly Meeting
Intrusion Detection (IDS)